Sweetwater Lift Lodge's Commitment to you, our owners and guests, as we navigate through Corona virus (COVID-19)
As we all continue to monitor the novel coronavirus (COVID-19) situation very closely, we will continue to update this page as we make additional updates to our existing communication around the safety and security of our guests and team members at the resort, Park City, and the community.
• Updated December 17, 2020 at 4:00 pm MDT
Lobby Renovation and Hot Tub Closure
During the renovation period, the Main Entrance will temporarily be moved next to the Phase 1 parking garage where the lower level exit door is (Indicated with a Red Star on the map image). This is the only access to the resort. Owners and guests staying in the main building on floors 2 and 3 will use the elevator located on the lower level to access their rooms and the pool from the 2nd floor exit.
We will have signs posted to direct arriving owners and guests to the temporary entrance. Our Reception Desk for check-in and check-out, and business center, will temporarily be located in the former arcade game room.
The Hot Tub at the resort is closed until further notice due to Utah's Health Order.
• Updated November 1, 2020 at 5:00 pm MDT
Sweetwater Lift Lodge Covid-19 Procedures | Read the full document here.
At Sweetwater Lift Lodge, we are committed to maintaining a safe and stress-free environment for all guests and team members. Please find our Covid-19 related policies, procedures and protocols below.
We closely monitor government policy updates, Centers for Disease Control (CDC) guidelines, government mandates, and public health advancements to make appropriate adjustments, as necessary.
Employee and Guest Health
• Physical Distancing
– All persons should practice physical distancing by standing at least six feet away from other groups of people not traveling together while standing in lines, using elevators or moving around the property. Lobby seating, and other physical layouts will be arranged to ensure appropriate distancing. Employees will be reminded not to touch their faces and to practice physical distancing by standing at least six feet away from guests and other employees whenever possible. All resort outlets will comply with, or exceed, local or state mandated occupancy limits.
• Hand Sanitizer
- Hand sanitizer dispensers, touchless whenever possible, will be placed at key guest and employee locations and contact areas such as reception areas, and hotel lobby.
- There will be health and hygiene reminders throughout the property
• Guest Health Concerns
- Our employees have been given clear instructions on how to respond swiftly and report all presumed cases of COVID-19 on property and are ready to provide support to our guests. Employees are instructed to stay home if they do not feel well and are instructed to contact a manager if they notice a coworker or guest with a cough, shortness of breath, or other known symptoms of COVID- 19. Employees and guests who are exhibiting any of the symptoms of COVID-19 while at the property are instructed to immediately notify their manager (employees) or hotel staff (guests).
• Case Notification
- If we are alerted to a presumptive case of COVID-19 at the resort, we will work with government officials to follow the appropriate actions recommended.
• Sanitation and Mask Usage
- Sweetwater staff members will greet each guest as they arrive to the hotel. Staff will check and verify the temperature of guests. Guests will be asked to use hand sanitizer and to wear a mask. Appropriate signage will also be prominently displayed outlining proper mask usage and current physical distancing practices in use throughout the resort. Guests refusing to wear a mask or abide by these policies will be asked to leave the premises for the safety and wellbeing of other guests and team members.
• Hotel Guest Elevators
- An employee will be sanitizing the button panels at regular intervals
Health & Sanitation Guidelines
• Cleaning Products and Availability
- Our hotel uses cleaning products and protocols which meet EPA guidelines and are approved for use and effective against viruses, bacteria and other airborne and bloodborne pathogens.
• Public Spaces and Communal Areas
- The Sweetwater Lift Lodge’s cleaning and sanitizing procedures have been increased in all public spaces with an emphasis on frequent contact surfaces including, but not limited to, front desk check-in counter, bell carts, elevators and elevator buttons, door handles, public bathrooms, room keys and locks, pool and barbecue area, and all seating areas.
• Guest Rooms
- Industry leading cleaning and sanitizing protocols are used to clean guest rooms, with particular attention paid to high-touch items including television remote controls, toilet seats and handles, door and furniture handles, water faucet handles, nightstands, telephones, in-room control panels, light switches, temperature control panels, alarm clocks, luggage racks and flooring.
Read the full document here.
• Updated June 12, 2020 at 5:00 pm MDT
Park City: What's open?
The pool, jacuzzi, and gym are open for use at the resort. We have rules and policies in place that must be followed in order to stay compliant with Summit County's Health Order.
Park City Mountain Resort is closed but the Bike and Hiking trails are open.
Olympic Park is open and offering tubing activities. The Olympic and Ski Museum are also open to the public.
Park City Main Street: Restaurants are still offering take out services and are now resuming dine-in service. We suggest calling the restaurant ahead of time to inquire about their requirements to dine in. Shops have also reopened.
The Tangier Outlet Mall is reopened to the public with some stores limiting the number of persons inside at one-time.
• Updated May 5, 2020 at 7:00 pm MDT
Summit County Stabilization Phase 1 and Sweetwater Lift Lodge Reopening Date of May 15, 2020
Summit County released an updated Public Health Order on Friday, May 1st, which outlines the stabilization phase to slowly reopen businesses and hotels in the area. Summit County lists procedures and guidelines that must be followed by hotels, resorts, and its guests.
The Sweetwater Lift Lodge will be reopening to the general public on May 15th.
Owners with weeks in May can continue to arrive for their week use.
While many of the requirements from the State of Utah and Summit County are strict and may seem a little unnecessary, the resort is committed to following the guidelines and procedures listed in the order so that we are not penalized by the County and State as any infraction could result in the impact of our operating approval during this time.
1) Activities & Events:
All activities and events such as the Manager's Wine & Cheese, Margarita Night, and Sunday Continental breakfast will be discontinued. Food and beverages for activities will be prohibited.
Gatherings of more than 20 guests in the common areas is prohibited.
2) Common Areas:
Pool, Spa, Sauna, Gym, and Business Center facilities will be closed until notified by Summit County for reopening.
Lobby and Entertainment Rooms (Media & Game Room) will be closed.
Hand Sanitizers will be accessible in all common areas.
3) Housekeeping & Maintenance Service:
Daily housekeeping will be discontinued during the guest stay.
Service will be limited to post-departure cleaning.
Extra pillows and blankets will be removed from guest rooms. These additional items must be requested from the Reception desk.
Non-emergency maintenance requests while the room is occupied will be discontinued.
For emergency maintenance requests, guests will need to leave the unit during the service work.
5) Checking In:
All Front Desk staff will be required to wear a mask.
Key Cards, Parking Permits, Welcome Brochures, and Pens will be wiped and sanitized.
A plexiglass barrier will be installed at the Reception Desk to protect guests and Front Desk staff.
Guests will be asked to use hand sanitizers and wear a mask in public areas of the resort.
6-feet social distancing will be required upon check-in with the use of temporary tape indicators on the floor.
For questions you may have about your ownership week during this time and possible vacation banking options, please contact Owner Services at: email@example.com.
If you have questions about Summit County's Covid-19 stabilization efforts and how it affects the resort, please contact the Reception Desk in one of two ways:
Phone: (435) 200-0300
• Updated March 18, 2020 at 10:00 am MDT
Ownership weeks affected by Coronavirus (COVID-19)
We are experiencing a high call volume and understand that many Owners have questions about their upcoming week use. If you are an Owner with an upcoming week use at the Sweetwater Lift Lodge between now and through the end of April 2020, we are offering vacation banking options for you to use your week during another time frame. Those time frames are:
All of May 2020/2021
September 18, 2020 - November 30, 2020
September 17, 2021 - November 30, 2021
Unfortunately, we are unable to issue any refunds for maintenance fees, but will waive any fees related to vacation banking, guest certificates, and upgrade fees to a different unit type. If you have already pre-paid for a guest certificate, we will credit your account and apply the certificate for use at a later date.
When you are ready to book your week reservation, please have your intended dates in mind and contact Owner Services at firstname.lastname@example.org as inventory is subject to availability.
We understand that this is a time of uncertainty and are monitoring the daily updates provided by Summit County, the CDC and the U.S. Government. At the time of this publication, the resort remains open and is following the recommended procedures from the CDC in regards to sanitizing areas and social distancing. We will continue to update this page and our Owners via email communication with any new developments.
Thank you for your patience and understanding. We are in this together.
Sweetwater Lift Lodge
• Updated March 17, 2020 at 5:00 pm MDT
As ordered by Summit County, the resort has closed its communal areas such as the swimming pool, game room, gym, and business center. We have also discontinued the weekly resort activities as advised by the CDC to limit group gatherings. Our staff will continue to sanitize and disinfect common areas, practice and promote safe and hygienic procedures for guests staying at the resort, as well as implement social distancing measures in lobbies and communal areas.
• Updated March 17, 2020 at 11:30 am MDT
Vail Resorts to Close North American Resorts for the 2019-20 Ski Season
"Given the current situation involving the impact of coronavirus (COVID-19) on our communities, we have now made a decision that our North American resorts and retail stores will remain closed for the 2019-20 winter ski season. Dependent on the situation with COVID-19, and pending weather conditions, we will consider reopening Breckenridge in Colorado, Heavenly in Lake Tahoe and Whistler Blackcomb in British Columbia in late April/early May.
Additionally, Vail Resorts owned and operated lodging properties will close on Friday, March 20, with final check-ins allowed until 4 p.m. MT today. Epic Mountain Express, our Colorado shuttle service, will run through tomorrow, Wednesday, March 18. Both will remain closed until further notice."
• Updated March 15, 2020 at 4:00 pm MDT
Summit County Public Health Order - Download Official Notice
Notice of health order prohibiting all dine-in food service; area grocery and convenience stores to remain open.
• Updated March 15, 2020 at 3:00 pm MDT
Summit County plans ban on dine-in service at restaurants in response to COVID-19
Summit County is planning a ban on dine-in service at restaurants, county officials confirmed Sunday, limiting establishments to providing takeout and meal delivery in what would be the first mandatory order regulating private businesses the county government has implemented as it attempts to limit the spread of COVID-19.
• Updated March 14, 2020 at 6:00 pm MDT
Park City Mountain Resort, Deer Valley to suspend operations.
The parent companies of Park City Mountain Resort and Deer Valley Resort on Saturday announced plans to suspend ski area operations amid mounting concerns about COVID-19.
Vail Resorts intends to suspend operations at PCMR and the rest of its North American ski areas beginning Sunday through March 22, during which time the company will reassess the situation, according to a prepared statement from the company’s CEO, Rob Katz. The suspension also includes Vail Resorts’ retail stores.
Meanwhile, Deer Valley owner Alterra Mountain Company will suspend operations Sunday at its North American resorts until further notice. The suspension includes food and beverage, retail and rental services.
• Updated March 14, 2020 at 3:00 pm MDT
Your Travel Safety
As it has always been, the safety and security of our guests and team members remains our highest priority. We take great pride in maintaining the highest standards of cleanliness and hygiene. In response to the coronavirus, we have taken additional measures developed in consultation with global and local public health authorities (including the WHO and CDC) to make our cleaning and hygiene protocols even more rigorous:
Our resort teams are receiving ongoing briefings and enhanced operating protocols.
We have increased the frequency of cleaning our public areas (including lobbies, elevators, door handles, public bathrooms, etc.) and have continued the use of hospital-grade disinfectant.
We have increased the deployment of antibacterial hand sanitizers.
Ensuring our employees have the information they need to stay healthy or stay at home if they are feeling unwell.
Up until this weekend, we have not had any cancellations beyond what might be considered normal for the resort. As a result of the policies put in place by the US government about coronavirus (COVID-19), guests from the Schengen area in Europe, or travelers who have been in the Schengen area in the past 14 days with a check-in date between Saturday, March 14, 2020 and Tuesday, April 14, 2020 will be prevented from traveling to the US and staying at the resort.
Schengen countries: Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland.